Greyarea Return & Refund Policy

At Greyarea, we take product hygiene seriously. Please review these conditions before requesting a return.

Return Eligibility

Contact orders@maturescalp.com within 14 days of receiving your order to request a change-of-mind return.

To qualify under our voluntary return policy, products must be:

• Unused, unopened, and in their original condition.

• In their original packaging, with all hygiene seals intact.

• Complete with all included tools, accessories, and components.

• Accompanied by an order number or proof of purchase.

Eligible items must be sent back within 14 days of your return request.

Opened or Used Products

For hygiene reasons, we do not accept change-of-mind returns of opened, tested, or used cosmetics and makeup applicators, including brow stamps, powders, lash stamps, and eyeliner tools.

Where applicable law provides a withdrawal right, the hygiene exception applies only to sealed goods that are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery.

Choosing the wrong shade or changing your mind does not make an opened product eligible for return. This does not affect your rights if a product is faulty, incorrectly supplied, or not as described.

How to Request a Return

Email orders@maturescalp.com with your order number and the items you wish to return. A reason is not required when exercising a statutory withdrawal right.

Contact us before sending anything back so we can provide the correct return address and instructions. Do not use the address printed on the shipping package unless we confirm it.

A return request does not automatically establish refund eligibility. Returned items will be inspected against the applicable conditions.

Return Shipping Costs

Customers are responsible for return postage and packaging for change-of-mind returns. We do not provide prepaid labels for these returns.

We recommend tracked shipping and keeping proof of postage.

Original delivery charges are non-refundable except where required by law. We do not deduct undisclosed shipping or handling fees from refunds.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, contact orders@maturescalp.com promptly with your order number and a description of the issue.

Please provide clear photographs where reasonably possible to help us investigate. An unboxing video is not required.

We will provide an appropriate remedy under applicable law, which may include a replacement, repair, price reduction, or refund. Greyarea will cover necessary return shipping costs where we are responsible for the issue.

The change-of-mind deadline and hygiene restrictions do not limit statutory rights relating to faulty or incorrectly supplied goods.

Refunds

For eligible voluntary returns, we will inspect your items and notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days of receiving the return. Your payment provider may require additional processing time.

Items that fail the voluntary return conditions may be refused. We will explain the reason and available next steps.

Statutory refunds will be processed within the deadlines required by applicable law.

Exchanges

We do not offer direct exchanges for change-of-mind purchases. Return an eligible item for a refund and place a new order for your preferred product or shade.

Bundles and Promotional Offers

Complete bundles must be returned to receive a full bundle refund under our voluntary policy. Any accepted partial return will be refunded according to the price actually paid for the returned item, accounting for applicable discounts.

Order Cancellations

Contact orders@maturescalp.com immediately if you wish to cancel an order. We cannot guarantee that fulfillment can be stopped once processing begins.

If your order has already shipped, applicable return or statutory withdrawal procedures will apply.

EU/EEA Statutory Withdrawal Rights

Where EU/EEA distance-selling rules apply, you may notify us that you are withdrawing from an eligible purchase within 14 days of delivery, without giving a reason. You then have a further 14 days to return the goods.

For an eligible full-order withdrawal, we will refund the purchase price and the cost of our least expensive standard outbound delivery option. Additional charges for premium delivery are not refundable.

We will issue the refund within 14 days of receiving your withdrawal notice, but may withhold it until we receive the goods or evidence that you sent them back, whichever occurs first.

You are responsible for direct return costs where disclosed before purchase. We may deduct any loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning, where permitted by law.

The applicable sealed-goods hygiene exception remains in effect.

Your Statutory Rights

Nothing in this policy excludes or limits mandatory consumer rights. If applicable consumer law provides greater protection than this policy, that law takes precedence.

Contact: orders@maturescalp.com